One Phone Call, 60 Buses And A Vision: Lessons From Disrupting An Industry

Forbes Small Business One Phone Call, 60 Buses And A Vision: Lessons From Disrupting An Industry Armir Harris Forbes Councils Member Forbes Business Council COUNCIL POST Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. | Membership (fee-based) Click to save this article.

You’ll be asked to sign into your Forbes account. Nov 8, 2023, 10:30am EST Share to Facebook Share to Twitter Share to Linkedin Armir Harris, founder and CEO of CharterUP . getty It was 2012.

I was working at my family’s limousine business when we got a call. The caller was looking for 60 charter buses for a large event. The catch? I didn’t have 60 buses, and every other local provider was already booked.

Undeterred, I relied on determination and a strong belief in the power of collaboration and innovation. I worked the phones for the next few days, pulling from every surrounding state until I had aggregated 60 buses. This collaborative effort was a resounding success, not just in meeting the client’s needs but in showcasing the untapped potential of our industry.

By working together, we collectively earned hundreds of thousands of dollars of business in a single move. But the true revelation was bigger than this one event. I realized that the transportation industry was ripe for disruption.

There was a clear gap: the absence of a unified platform where customers could access a vast fleet of vehicles with ease. MORE FOR YOU Zero Punctuation Ends As ‘The Escapist’ Faces Mass Resignations After EIC Firing Massive Calamity BlackRock And The U S Government Could Be About To Kill Bitcoin Amid Huge Ethereum XRP And Crypto Price Rally Amazon Announces New Benefit For Prime Members Primary Care Services For 9 Per Month The charter bus industry, much like many traditional sectors, was operating in a fragmented and outdated manner. The process of sourcing each bus was cumbersome, involving multiple steps that spanned days, if not weeks.

It was a system mired in inefficiencies, from endless back-and-forth phone calls to negotiating quotes to convoluted contracts and archaic payment methods. It was this realization that led to the formation of my company, CharterUP. The lesson here is universally applicable.

Where there’s inefficiency, there’s opportunity for disruption. The term “disruption” has evolved from a buzzword to a critical strategic objective. The reason is simple: Industries that don’t innovate risk becoming obsolete.

Companies that once seemed invincible have been dethroned by startups that dared to challenge the status quo. The key to this transformative power lies in identifying opportunities for disruption. Think beyond technology.

Firstly, spotting these opportunities is not just about technological innovation; it’s also about recognizing inefficiencies in existing business models, customer pain points or gaps in the market. For instance, the sharing economy disrupted traditional lodging and transportation sectors not just through technology but by addressing consumer demand for more flexible and cost-effective solutions. Take a multidisciplinary approach.

Secondly, opportunities for disruption often lie at the intersection of various disciplines. The most groundbreaking solutions frequently come from a multidisciplinary approach, combining insights from technology, psychology, economics and other fields. This cross-pollination of ideas can lead to innovative solutions that a single-discipline focus could easily overlook.

Always keep learning and adapting. Thirdly, identifying these opportunities requires a culture of continuous learning and adaptability. Markets are dynamic, consumer preferences shift and technologies advance at an unprecedented rate.

Organizations need to foster a culture where questioning the established norms is encouraged and where adaptability is seen as a strength rather than a risk. Timing is everything. Lastly, the importance of timing cannot be overstated.

Being too early or too late to disrupt can be as detrimental as not disrupting at all. Market readiness, technological maturity and consumer willingness are all factors that need to be meticulously assessed. By identifying inefficiencies and leveraging technology, entrepreneurs have a unique opportunity to fill market gaps and disrupt traditional industries.

It’s not just about spotting the opportunity; it’s about having the vision and determination to bridge that gap effectively. And in doing so, you’re not just solving a problem; you’re transforming an industry. Forbes Business Council is the foremost growth and networking organization for business owners and leaders.

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